> ## Documentation Index
> Fetch the complete documentation index at: https://waybackrevive.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Wayback Revive: Support Channels and Response Times

> Find the available support channels, expected response times, and tips for submitting a clear request so your issue is resolved as quickly as possible.

Wayback Revive provides structured support to help you at every stage of your project. Whether you have a pre-sales question, need help with a delivery, or want to request a revision, the support team is available through the channels below.

## Support channels

<CardGroup cols={2}>
  <Card title="Support ticket portal" icon="ticket">
    The primary channel for all project-related requests. Open a ticket through the support portal and track its status from submission through resolution.
  </Card>

  <Card title="Email support" icon="mail">
    You can also reach the team by email. Use this channel for inquiries that do not require file attachments or for general questions before placing an order.
  </Card>
</CardGroup>

## Expected response time

The support team typically responds within **24 business hours**. Complex issues or requests that require technical investigation may take longer. You will receive an update if additional time is needed.

## How to write an effective support request

Providing the right information upfront reduces back-and-forth and speeds up resolution.

<Steps>
  <Step title="Use one ticket per issue">
    Submit a separate ticket for each distinct problem. This keeps each case focused and prevents delays caused by mixed topics in a single thread.
  </Step>

  <Step title="Describe the issue clearly">
    State what you expected to happen and what actually happened. Include the specific page URL or domain affected where relevant.
  </Step>

  <Step title="Include supporting references">
    Attach screenshots, archive URLs, or order details that help the team understand the context. The more precise your information, the faster the team can act.
  </Step>
</Steps>

<Info>
  If you are submitting a revision request, see the [requesting revisions](/docs/after-delivery/requesting-revisions) page for the specific information to include.
</Info>