Last Updated: 10-March-2025
At Wayback Revive, we value your trust and are committed to delivering high-quality website restoration and recovery services. Because our work involves digital services, manual effort, and time investment, our refund and cancellation rules are designed to be clear and fair to both sides.
1. General Rule
All payments made for our services are considered final and non-refundable, except in specific cases outlined below. By placing an order, you agree to this policy.
2. Eligible Refund Cases
Refunds may only be issued if:
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We are unable to deliver the service you ordered at all due to our own fault (e.g. technical failure on our side, inability to access archives after confirmation).
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You were charged in error (e.g. duplicate transaction, payment processed twice).
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A refund was explicitly agreed upon in writing before work began.
3. Non-Refundable Cases
We cannot issue refunds in the following situations:
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Work has already started or been completed (since time and resources have been invested).
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Restoration quality does not fully meet expectations, where partial or incomplete archives are the cause (we do not control third-party archives like Wayback Machine).
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Delays caused by you (e.g. late responses, missing details, wrong information provided).
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Services delivered as agreed but you change your mind, decide you no longer need it, or hire another provider.
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Any project where we have successfully provided the agreed output or deliverables.
4. Cancellations
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You may request cancellation before we begin work. If no work has started and no resources have been allocated, we may approve cancellation with a full or partial refund.
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Once work has started, cancellations are not eligible for a refund.
5. How to Request a Refund
If you believe you qualify for a refund:
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Contact us at “Waybackrevive@gmail.com” within 7 days of your order.
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Provide your order details, payment proof, and reason for the request.
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Our team will review your request and respond within 5–7 business days.
If approved, refunds will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.
6. Dispute Resolution
If you are unhappy with the outcome of your project, we encourage you to contact us first to resolve the issue. Filing chargebacks with your bank or PayPal without contacting us may delay resolution.
7. Updates to This Policy
We may update this Refund & Cancellation Policy from time to time. The updated version will always be posted on this page, with the “Last Updated” date at the top.
8. Contact Us
If you have any questions about this policy, please reach out to us:
Wayback Revive
Email: waybackrevive@gmail.com or via contact form, thanks.